Type of Platform: Digital Marketplace
Effective date: 11th day of April 2021, www.domestic.app (the “Platform”) is owned and operated by Domestic App Ltd. Domestic App Ltd is the data controller and can
be contacted at:
info@domestic.app, contact@domestic.app, or Free Trade House, 9 Chapel Place,
London, England, EC2A 3DQ
Purpose
The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our
Platform of the following:
1. The personal data we will collect;
2. Use of collected data;
3. Who has access to the data collected; and
4. The rights of Platform users.
This Privacy Policy applies in addition to the terms and conditions of our Mobile Platform.
GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General
Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer
under Article 37 of the GDPR.
Consent
By using our Site users agree that they consent to:
1. The conditions set out in this Privacy Policy.
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you
withdraw your consent, it will not make processing which we completed before you withdraw your consent unlawful.
You can withdraw your consent by contacting Domestic Ltd using
info@domestic.app or contact@domestic.app.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
1. Users have provided their consent to the processing of their data for one or
more specific purposes; and
2. Processing of user personal data is necessary for us or a third party to pursue
a legitimate interest. Our legitimate interest is not overridden by the interests
or fundamental rights and freedoms of users. Our legitimate interest(s) are: To
mitigate safety risks that are created by our platform, which facilitates the
trade of domestic services between strangers. As these services are carried
out within private spaces, it is important that we are able to complete relevant
checks to reduce risk as much as possible.
Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Platform:
1. First name and last name;
2. Email address;
3. Phone number;
4. Address;
5. Payment information (such as a credit or debit card number), expiration date,
and security code as necessary to process your payments.
This data may be collected using the following methods:
1. Users complete required fields during account creation.
How We Use Personal Data
Data collected on our Platform will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Platform. We will not use
your data beyond what we disclose in this Privacy Policy. The data we collect when the user performs certain functions may be used for the following purposes:
1. Identity verification and criminal background checks, if applicable and to the extent permitted by local law
2. Correspondence via email, SMS, push notifications
3. Displaying user profiles and services
4. Connecting you with other Platform users to enable the posting, selection and completion of Jobs, and payment of Jobs
5. To analyse the Domestic Mobile App usage as necessary for our legitimate interest in improving the Platform to grow our business
6. To assist Users in the resolution of complaints and disputes between them, as necessary for our legitimate interests in facilitating good relations among Users
Who We Share Personal Data With
Employees
We may disclose user data to any member of our organisation who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.
Third Parties
We may share user data with the following third parties:
1. Payment platforms
2. Identity verification agencies
3. Location-based service (LBS) providers.
We may share the following user data with third parties:
1. Personally identifiable information, e.g. full name, address, bank details, and email
address.
We may share user data with third parties for the following purposes:
1. To verify identity and to process payment
Third parties will not be able to access user data beyond what is reasonably
necessary to achieve the given purpose.
Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:
1. If the law requires it;
2. If it is required for any legal proceeding;
3. To prove or protect our legal rights; and
4. To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Platform to another Site, please note that we are not
responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
Personal user data will be stored for 7 years or for as long as you are a User in order to meet our contractual obligations to you. You will be notified if your data is kept for
longer than this period.
How We Protect Your Personal Data
We use the strongest available browser encryption and store all of our data on servers in secure facilities on AWS. All data is only accessible to our employees. Our
employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole
can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
1. Right to be informed;
2. Right of access;
3. Right to rectification;
4. Right to erasure;
5. Right to restrict processing;
6. Right to data portability; and
7. Right to object.
Children
The minimum age to use our platform is 16 years of age. We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we
have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us
with personal data, their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed
your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please
contact our privacy officer here:
Buchi Madu
buchi@domestic.app
How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out
methods for the forms of collection, use, or disclosure of your personal data specified below:
1. Users can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking “unsubscribe” or a checkbox.
Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process.
When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy
Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.
Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so
that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You
also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information
Commissioner’s Office in the UK.
Contact Information
If you have any questions, concerns or complaints, you can contact our privacy
officer, Buchi Madu, at:
buchi@domestic.app
Free Trade House, 9 Chapel Place, London, England, EC2A 3D
Copyright © By Domestic 2022. All Rights Reserved.